Adjustment Clerks Description OES Code: 531230 Investigate and resolve customers' inquiries concerning merchandise, service, billing, or credit rating. Examine pertinent information to determine accuracy of customers' complaints and responsibility for errors. Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers' accounts, or adjustment to customers' bills. CA Wages/hour median range New, no experience: $7.75 minimum – $12.00 New, experienced: $9.00 minimum – $14.14 3 yrs+ experience: $11.00 $5.90 – $16.11 Local Wages • CCOIS Survey • OES Survey Hours & Benefits Adjustment Clerks work a forty-hour week. They typically work 8 to 5 shifts but may work 11 to 7 in order to help customers after normal business hours. Fringe benefits may include paid vacations, holidays, sick leave, and health and dental insurance. Employment Trends Employment 1996 49,250 Projected Employment 2006 80,760 Growth Rate 1996-2006 64% Openings due to Separations 3,970 Employment Trends by California County The employment for Adjustment Clerks is expected to grow much faster than the average as business establishments place an increased emphasis on maintaining good customer relations. An important part of providing good customer service is resolving customers' complaints in a friendly and timely manner. The demand for Adjustment Clerks is expected to keep pace with the growth in the number of customers. Advancement Advancement opportunities are better in larger offices or utility companies than in small offices. Adjustment Clerks can be promoted based on experience and skill. They can become administrative assistants, office managers, or records managers. Additional education is necessary to advance to professional positions. College courses in accounting, mathematics, English, and computer programming can lead to more employment opportunities within this field. Getting the Job & Other Information Those interested in a job as an Adjustment Clerk should begin their job search at wholesale and retail stores, service agencies such as doctors' offices, dentist offices, and public utilities. Job seekers should look at classified ads in newspapers under headings such as "Clerks" and "Billing". Job postings may also be available at local Employment Development. For current job listings, browse CalJOBS or America's Job Bank.

Click arrow at bottom left of image to begin. Requires QuickTime Education and Training Many employers do not require any formal education, but applicants should have at least a high school education. Applicants should possess basic skills in English, mathematics, and computers and have good communication and interpersonal skills. High schools, adult education, and community colleges offer courses in word processing and computers that are helpful in getting a job as an Adjustment Clerk but are not required. Many companies give on-the-job training. Adjustment Clerks must be able to keep accurate and detailed records and work well with numbers. They should also have good negotiation skills to handle stressful situations since they frequently deal with angry clients. They must be able to make decisions using facts and perform tasks in a limited amount of time. Skills & Other Requirements Adjustment Clerks examine relevant information to determine the accuracy of a customer complaint. In a bank, a complaint may involve an ATM withdrawal made from a customer's account but the customer never withdrew the money. An Adjustment Clerk would look through videotapes of ATM transactions and review customer and bank records for the error. After an investigation, Adjustment Clerks report their findings, adjustments, or recommendations. These may include merchandise exchanges, money refunds, account credits, or bill adjustments. An important part of an Adjustment Clerk's job is to maintain customer satisfaction. An Adjustment Clerk will check to see if the appropriate changes were made to a customer's account and send a follow up letter to the customer. In order to avoid future complaints, they also make recommendations to management to change a company's policy or procedure. References Note: The references below (and/or on other parts of this page) will link to pages on the internet outside the Career Video system. California Occupational Guide: Adjustment Clerks :562 Related Occupation: Data Entry Keyers #16, File Clerks #261, General Office Clerks #295 Training: California State Training Inventory © State of California EDD/LMID, US Department of Labor Unless indicated otherwise, wage data is based on Statewide aggregated CCOIS survey responses between 1995 and 1997. Questions or Comments? Contact us.